Privacy Policy

Last Updated: 10 February 2026

At Foreignteer, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, country of origin
• Profile Information: Job title, organisation, volunteering experience, phone number
• Emergency Contact: Name, phone number, relationship
• Booking Information: Experience selections, application responses, availability
• Payment Information: Payment details (processed securely through our payment provider)

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, IP address
• Cookies: See our Cookie Policy for details

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process bookings and payments
• Connect you with NGO partners
• Send booking confirmations and updates
• Provide customer support
• Improve our platform and services
• Comply with legal obligations
• Send marketing communications (with your consent)
• Detect and prevent fraud or abuse

3. How We Share Your Information

3.1 With NGO Partners

When you book an experience, we share your name, contact information, and application responses with the relevant NGO partner to facilitate your volunteering experience.

3.2 With Service Providers

We work with third-party service providers who help us operate our platform, including:

• Payment processors (Stripe)
• Cloud hosting services (Firebase, Google Cloud)
• Email service providers
• Analytics providers

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure authentication (Firebase Authentication)
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You can request deletion of your account and data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@foreignteer.com

7. Children's Privacy

Foreignteer is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: