Official Guide
NGO User Manual
Everything you need to manage your organisation, create volunteering experiences, and collaborate with your team on Foreignteer.
Section 1
Getting Started
How to register your organisation and get your account approved
Register Your Organisation
foreignteer.com/register/ngoGo to the registration page
Visit foreignteer.com/register/ngo or click Partner With Us on the homepage.
Fill in your account details
Enter your name, email address, and a password. These will be your login credentials.
Fill in your organisation details
Provide your NGO's information:
- Organisation Name — the official name
- Entity Type — e.g. Registered Charity, Non-Profit
- Jurisdiction — the country where you are registered
- Service Locations — countries/regions where you operate
- Cause Categories — the causes your NGO supports
- Contact Email — public-facing email for volunteers
Verify your email address
Check your inbox for a verification email from Foreignteer and click the link inside. The link expires in 24 hours.
Wait for admin approval
Your registration is sent to the Foreignteer team for review. You will receive an email once your organisation is approved. This usually takes 1–3 business days.
Registration status flow
Section 2
Your Dashboard
Understanding the NGO Portal and how to navigate it
NGO Portal
Welcome back, Green Earth NGO
4
Active Experiences
27
Total Applicants
8
This Month
Recent activity feed
Dashboard
Overview of your stats, recent activity, and quick links.
My Experiences
Create, edit, and manage your volunteering experiences.
Applicants
Review volunteer applications for all your experiences.
Attendance
Mark volunteers as attended or absent after an experience.
NGO Profile
Edit your organisation details, logo, and causes (Owner only).
Team
Invite staff, manage roles, and remove team members.
Section 3
Creating Experiences
How to publish a volunteering opportunity on Foreignteer
NGO Portal
Create New Experience
Go to "My Experiences" in the sidebar
Click My Experiences from the left-hand navigation.
Click "Create New Experience"
Press the + Create New Experience button at the top right of the page.
Fill in the experience details
Complete all required fields (marked with *):
Title: A short, descriptive name for the experience
Description: What volunteers will do and what they will learn
Location: Country and city
Dates: Start and end dates (or "Flexible" if recurring)
Duration: How many hours is the experience?
Max Volunteers: How many can participate per session?
Cause Categories: Which causes does this experience serve?
Fee: Leave at £0 if free for volunteers
Save as draft or submit for review
Save Draft — saves your work without publishing. Only visible to your NGO team.
Submit for Review — sends the experience to the Foreignteer admin team. Once approved, it becomes visible to volunteers.
Experience is approved and goes live
You will receive an email when your experience is approved or if changes are requested. Approved experiences appear on the Experiences browse page immediately.
Experience status flow
Section 4
Managing Applicants
Reviewing and accepting volunteer applications
NGO Portal
Volunteer Applications
Open "Applicants" in the sidebar
Click Applicants to see all pending and confirmed bookings.
Filter by experience (optional)
Use the experience filter dropdown to show applicants for a specific experience only.
Review each applicant
Click on a volunteer's name to view their full profile including:
- Skills and languages
- Volunteering experience level
- Country of origin
- Any special requirements
Confirm or decline
Click Confirm to accept the volunteer. They will be notified by email. Click Decline to reject — the volunteer will also be notified.
Section 5
Tracking Attendance
Marking volunteers as attended after the experience takes place
NGO Portal
Attendance — Beach Cleanup, 20 Jan
Go to "Attendance" in the sidebar
Click Attendance to see experiences that have passed and need attendance logged.
Select the experience
Choose the specific experience from the list of completed sessions.
Mark each volunteer
Tick the checkbox next to each volunteer who attended. Leave unchecked for no-shows.
Save attendance
Click Save. Attendance is recorded and contributes to volunteers' impact statistics on their profile.
Section 6
Team Management
Invite staff, manage roles, and collaborate on your NGO
Team Roles at a Glance
- Edit NGO Profile
- Manage team members
- Invite / remove staff
- Create experiences
- View & confirm applicants
- Track attendance
- View dashboard stats
- Edit NGO Profile
- Manage team members
- Invite / remove staff
- Create experiences
- View & confirm applicants
- Track attendance
- View dashboard stats
How to Invite a Team Member
Go to Team page
Enter email & click Send Invite
Invitation email sent
Staff clicks link & registers
Staff joins your team
Navigate to "Team" in the sidebar
Click Team in the NGO Portal sidebar.
Enter the staff member's email
In the Invite a Team Member section, type the email address of the person you want to add.
Click "Send Invite"
An invitation email is sent automatically. The link is valid for 72 hours.
The email contains a unique link: foreignteer.com/join-ngo?token=…
Staff member clicks the link and registers
They will see your NGO name, be shown their role (Staff), and create an account with their name and a password. Their email is pre-filled and cannot be changed.
Once registered, they appear on the Team page and can log in immediately.
How to Remove a Team Member
Go to "Team" in the sidebar
Click Team from the NGO Portal sidebar.
Find the staff member in the list
Each active team member is listed with their name, email, role, and join date.
Click the trash icon and confirm
Click the icon next to their name. A confirmation prompt will appear. Confirm to remove them.
The staff member will lose access to your NGO dashboard immediately on their next login.
Section 7
NGO Profile
Edit your organisation details and logo (Owner only)
Owner only. Staff members can view basic profile info but cannot make changes.
Open "NGO Profile" in the sidebar
Click NGO Profile from the left-hand navigation.
Upload a logo (optional)
Click the upload area to choose an image file (PNG, JPG, max 5 MB). Your logo will appear on the public Verified Partners page once approved.
Click to upload logo
PNG, JPG, GIF up to 5MB
Edit your details
You can update:
- Organisation name and description
- Entity type and jurisdiction
- Service locations
- Contact email and website
- Cause categories
- Insurance information
- Featured on Verified Partners page toggle
Click "Save Changes"
Your changes are saved immediately. Profile information is visible to volunteers.
Re-submit for review if rejected
If your initial application was rejected, update your details and click Submit for Review. The Foreignteer admin team will be notified.
Need more help?
Our support team is happy to assist with any questions about your NGO account or the Foreignteer platform.
Contact Support — info@foreignteer.com© 2026 Foreignteer · NGO User Manual · Version 1.0